Originally Posted by Jyyanks

Thanks for all your help and reassurance. For those of you who asked, I'm hesitant to name the builder as I don't want to cause a flame war or start an argument. Suffice to say, the builder was recommended by this forum (that's where I got the info) and I sort of knew the issues but was told that it was worth the wait and this builder is just extremely busy. My fault for not heeding the warnings. Since I never ordered anything custom before (except an iphone case), I wasn't sure what to expect.