Originally Posted by xccx
I ordered 2 headsets from House of Track and not only did they never ship my order, but after 2 weeks I inquired and got a ridiculously long email back saying how they have been having a problem with their employees and how the server had problems and how they had no record of my order ––even tho i was, in fact, charged –– and they asked me to email them again because they will probably lose all their email due to a computer problem.
any one else have problems with them?
165 is right, definately do a charge-back if you can to get your refund. None of these things are your problem and they shouldn't even mention it beyond "we apologize but your order was lost/misplaced we'll immediately (do something to fix it)" Then perhaps toss in a lil something extra. I've run into shipping problems that I've explained to customers but only if the product is in route and my hands are tied by customs etc. I always try to do something to make up for any delays etc without burdening the customer with my troubles...I mean really, what? I want sympathy? I don't think so.