Originally Posted by SamHouston

165 is right, definately do a charge-back if you can to get your refund. None of these things are your problem and they shouldn't even mention it beyond "we apologize but your order was lost/misplaced we'll immediately (do something to fix it)" Then perhaps toss in a lil something extra. I've run into shipping problems that I've explained to customers but only if the product is in route and my hands are tied by customs etc. I always try to do something to make up for any delays etc without burdening the customer with my troubles...I mean really, what? I want sympathy? I don't think so.