Originally Posted by
mconlonx
Why customer service sucks:
- The way kids are being brought up. Younger people will look at you crosseyed if you get annoyed with their lack of CS skills.
- Race to the bottom. If you're buying online, you're not helping the CS situation. (See Bike Shop Wages, below)
- Bike shop wages. If you pay very little for help, you certainly won't get top notch staff. (See Race to the Bottom, above)
Funny, I find the older salespeople believe I have to kiss their behind for the privilege of their service. They then get frustrated that I don't buy.
Of course, I find it's generally the customers who walk in with an unreasonable sense of entitlement. There's service with a smile and then there's give me the world for the dollar I have in my pocket that I don't actually have and need to charge to my American Express costing you way more than whatever you actually make on the sale.