I agree with this statement where I live. Our bus and light rail service here is pathetic, so not too many people use their bikes for commuting like in other larger cities where using a folding bike, as an example, is a huge advantage. Those few here that do use bikes for commuting utilize the front bike racks of buses and hanging racks within the light rail trains which are designed for road or mountain bikes. So most riders here are recreational enthusiasts like myself, or the hard core roadies that are out training for team events.

I'm just working my way up to avoid taking public transit. Forget the crowded cars! I'm just going to coast down this hill as I burn more fat. Then, I can fold my bike under my desk when I get to work. At least I'll enjoy the beginning and end of my day.

I understand that the people at the LBS have no control over manufacturing or shipping times or delays. But they do have the power to check up on the orders they place and then keep the customer informed... especially when the promised deadline is drawing near. That's a part of what good customer service is all about... it's how I (and most concerned professionals) do business.

It was their mechanic who told me, the same one who took my order and apparently the only mechanic working there.

There's no excuse for what they did, or rather failed to do and only serves as evidence that they don't care. I see no reason to support them.