Originally Posted by
HGR3inOK
... Also, Brompton changed its shipping method for North American sales recently. In the past, we usually could expect a bike to delivered to us within three days of its leaving the UK. (This was amazing to me.) They now send the bikes by boat which we expect will take ~7-10 days. Our other brands with warehouses in the US usually take 4-8 business days for delivery...
I understand that the people at the LBS have no control over manufacturing or shipping times or delays. But they do have the power to check up on the orders they place and then keep the customer informed... especially when the promised deadline is drawing near. That's a part of what good customer service is all about... it's how I (and most concerned professionals) do business.
Originally Posted by
HGR3inOK
... I expect the person in the shop who told you the bike had been tuned up before you picked it up believed that it had been properly inspected and adjusted...
It was their mechanic who told me, the same one who took my order and apparently the only mechanic working there.
There's no excuse for what they did, or rather failed to do and only serves as evidence that they don't care. I see no reason to support them.