BD has absolutely no involvement in the manufacturing QC on the bikes they sell, and do not inspect them prior to shipment. They are just an importer who receives the bikes from China or Taiwan in sealed boxes, and load them on the UPS truck in the same sealed boxes for domestic shipping when they receive an order. You are very lucky if there are not any missing, defective or incorrect parts and will need to do a lot of setup adjustment and tightening if you expect them to work properly. Ironically, the best initial quality BD bike I bought was also the cheapest, a Windsor Clockwork that normally sold for $300 on closeout for only $170.