rpenmanparker 

Isn't it strange that folks develop a position on a customer service issue based on their paranoia before they have even registered a complaint and can't wait to post it? Why not wait until the best resolution possible has been reached, and then report to us how well or poorly it went. This reminds me of the evening news on TV. Everything is done to create sensation and suspense. You know, "Guess what happened today in the legislature that you won't like. More when we return from 10 minutes of commercials." Or, "You aren't going to like the weather this weekend. Details at 10:00." I, for one, am not waiting with baited breath to find out how well Ribble takes care of you. I know they will make it right. Although if you wanted them to keep you whole, you should have given them the chance to send the missing parts. It isn't fair to expect them to pay your price for items that they either paid less for or got free as part of a kit.