I've been extremely happy with the Royale. It sounds like you have a chain line issue or possibly a bent frame? I would recommend taking it to a few different mechanics. I am a mechanic in training at a local shop here. We've had many customers bring bikes in saying other shops deemed them unrepairable, our lead mechanic has been able to repair most of them, he's been a mechanic for longer than I been alive, I'm 31 yrs. old. Also, I'm sure Fuji would warranty that issue if it were unrepairable.