Ditto. Wish I "could" do business at the LBS who reps Specialized and is only a few blocks from my home. Unfortunately the management and staff would rather chat with friends (both in the store or on their phone) on each of three recent visits with my intent of inquiring about a new Roubaix Expert. There are other dealers about 15 miles in opposite directions and one of them will get my $3k+ for a new adult 'toy'.

Hint to LBS owners perusing here . . . I may be chunky and 50'ish - But when I visit your store with a specific request I'm probably a buyer (or will right away inform you otherwise right away.) Just treat me 'right' and I'll be happy to pay for your customer service.