I agree completely
I got into biking earlier this year after my brother gave me a Specialized Allez. I rode it for about a month but I couldn't stand the little thumb shifters on that model Allez. I first looked into upgrading the Allez and then decided to buy a new bike. I went to a couple of local bike stores here in KC before I ended up at BikeSource in Overland Park,Ks. The first time I walked into the store they made me feel at home. I now own four Specialized bikes all bought from the same store. They've always treated me fairly and that's what keeps me coming back.
Poon