precisely, I have no knowledge or interest in knowing how to fix my bike. I want to ride it, and I want it to work properly. The thing that confused me here is the shop telling me this is normal and others with SRAM experience telling me it's not normal. So what am I to do, ask here!
Then I get abused for it like I'm some wreck of a person because I don't know how to adjust a SRAM derailleur. Thanks to the video, I was able to adjust it properly, I appreciate all of the useful help.