BTW, here's my story on Rapha's customer service. I bought their rucksack for commuting. The belt was quite right, and it wasn't long enough. I contacted them and for free they sent me a piece of strap and a buckle set. I made my own extension. Then that showed me how yes, the buckle was broken. I asked if I could do an advanced replacement (I was eager to use the backpack) and wanted to know how to get the sale price for the replacement one. They just sent it for free. When I returned the first one they accidentally credited my account back. I called and informed them of their mistake and they admitted it was their mistake, and they didn't want to try and fix it. I got a free backpack. They got a lifetime customer.