Must have been someone that deal with similar LBS as me.
I remember all of the standard hook-ups....like if you're missing a chain-ring bolt, they'll just grab one out of a bin. Like I mentioned in a previous thread (that you quoted), now it's all about "Let me get on the computer and see if I can get you one."

I'm not talking about just going to a bike shop and expecting these freebies...I'm talking about during a different job (like you bought a new bottom bracket from their shop and having them install it) and it's something they notice.
It seems to be more often the case with the corporate stores.