Originally Posted by
StanSeven
It sounds like Enve was going to ship a new pair and expect the old returned to them. Now let's say this individual customer was dishonest and nothing was wrong with the first pair. Now the customer gets two sets for the price of one. What recouse does Enve have?
In my industry some vendors send the part only after the customer returns the suspected defective part. The other option is
send in advance - the vendor will send the part in advance but requires a credit card number in case the end customer does not return the defective.
There's really no reason why Enve couldn't ask the OP for a credit card number and send out new wheels, advising that the old wheels must be returned in X days and in new condition or the OP would be debited.
Enve markets themselves as the Lexus of wheels. I would expect better from them for a $3k set of wheels.