Originally Posted by
Squeezebox
You can drop a Co-Motion 200 feet of a bridge and it's still covered. But bolt a kickstand on a Surly and they void the warranty. ?? Where's that.????
Co-Motion has had 3 frame repairs in 9 yrs. Surly?? Maybe I'll guess not much more?
But it shows a really, really bad attitude on Surly's part.
Because, as I found out when I went to adjust the girlfriend's kickstand that came with the bike halfway through a tour, removing it for the first time, people can overtighten the bolt, crinkle the chainstay, and weaken the frame. That is user error, not something that should be covered under warranty.
I want a warranty period that will cover manufacturing defects, not my abuse. Three years is generally plenty of time for what is going to fail from manufacturing defects to fail. If Comotion chooses to fix a bike I dropped 200 feet for me for free, that is great, but it is not something I expect any manufacturer to do.
I'd wager that the people abusing Surlys is far greater than the number of people abusing Comotions, too.