Originally Posted by
Squeezebox
But it shows a really, really bad attitude on Surly's part.
It shows a bad attitude or does it show a decision made due to odds, marketplace desire, and meeting a pricepoint?
- Surly, like any company, could have chose to warranty their frame forever. Logically, the cost of said frame would be higher than it currently is. They chose to deliver a product at a pricepoint and offer a warranty that allows such delivery. A Trek adventure bike has questionable components for the price, but those are used to meet a pricepoint. It happens with products everywhere.
- The marketplace(demand) has spoken and is clearly OK with the warranty offered by Surly. You can claim Surly has a bad attitude(their name sorta suggests as much, but I digress) when it comes to warranties, but if consumers felt the risks werent worth the cost, they wouldnt buy Surly bikes so much. Basically, like so much on this site, your opinion places you alone in a field on this one.
- Lifetime warranties are worthless if they cant be honored. Schwinn bikes were sold with a lifetime warranty. Lotta good that does anyone now.
I ride frames that are between 20 and 40 years old and can say with confidence that I would be much more concerned about components breaking after 3 years than the frame. 3 years of riding should expose any sort of frame issue that I would expect to be covered by a warranty. If I bought a new frame, I wouldnt expect the company to warranty it for more than a few years when it costs $400-700 for a complete frameset.