Originally Posted by
HillRider
Canyon is a German bike seller that sold only directly at their company headquarters store or by internet until very recently. They are now setting up a dealer network in the US but it's still in progress. You may get some help by e-mailing Canyon in Germany:
https://www.canyon.com/en/
Thanks, I emailed both Continental and Canyon. Canyon has a live chat feature too, but it doesn't seem to work well. I was able to talk for about five minutes with a rep after trying to connect for two hours, only to be cut off when she just stopped responding to me. Haven't been able to connect again since then.