Originally Posted by
garysol1
You can say alot of things about Specialized but poor customer service is not one of them. All manufacturers are going to ask you to do the warranty claim through your dealer. That is common practice. Specialized has always been known to go over and above what's expected for there customers. It sounds like your issue lies with your dealer and not with Spec.
Indeed it does. But it is Specialized that chooses this system. And no - I go direct with MASI and Ritchey and get immediate results.