I emailed MASI support off their Web page telling them nothing but the bike I had and my contact info. They forwarded it around to a few folks internally and sent me a reply.

Two things here I think any company must own.
1 Logging reported issues.
If someone calls and says their carbon fiber frame is rusting. They should keep that history.

2 Take responsibility for the sales and support channel they put in place.
If a dealer can't sell - they may be replaced. If they can't support - I see the MFG own that.

I called Specalized 3 times. I have records of the call and who I talked to. I emailed the dealer. I sent pictures to the dealer at their request. They replied, asked me to send info, I did and did not hear back. Last month - after 9 months I called Spcalized back. While I had 4 Specalized bikes in my room I had not bought, I was calling about the one I did by. I explained the issue. They were nice, said they had never heard of it and sent me back to the dealer. Who - I emailed again (3 people) and have not heard back. So I know that how Specialized worked with me.