Originally Posted by
beradsorad
This is too funny - I placed a Pakit as of the first 40 or so orders, but cancelled it when Bike Friday told me that they refused to put an H bar on instead of the stock flat bar. So much for a custom bike manufacture. The "sales experts" really need to get things together.
Was your order a kickstarter order or direct from their website? I can see refusing to do any customizing on a kickstarter order - those are basically all "as is" in the descriptions and would be a nightmare to mix n match on. Plus, you could just buy an H bar and put it on yourself later.
But if your order was from their website, I am stunned that you could not get what you wanted. Certainly my experience with them has been stellar.