Originally Posted by
BikeliciousBabe
.... Arkel customer service was great too. They replaced my boyfriends panniers after they were destroyed when he was hit by a car in February. They asked for photos of them and the police report (to see he wasn't at fault) and they were in the mail by weeks end.
That's awful generous of Arkel, but shouldn't the car driver's insurance have paid for all the damages? (and hope your BF faired OK in the accident, of course)