I worked for AAA for a short 3 months. They were awful to their employees, even worse to their customers and took no feedback from either. I had to quit because of the way they expected us to treat customers. I regularly had to tell people it would be hours before we got assistance to them, even if they were in dangerous situations. If they were in a rural area with few providers, lol, it would be hours before we could even get a hold of someone to get an ETA. The final straw for me was having to tell an elderly lady on a road in the middle of no where at 11pm that it would be at least 2.5 hours to get someone to her. She was terrified and started crying. I ended up calling the local Sheriff's department and having a deputy go to her. Once the deputy arrived he had a tow truck to her within 10 mins.

AAA service is nice to have, but don't expect them to save your bacon in a timely manner.....