Originally Posted by
Crankycrank
OP stated the package arrived as a "torn wreck". Sounds as though it was mishandled a bit.
OTOH - leakage would have severely weakened the cardboard, turning it into mush. Wet boxes don't travel well.
The OP didn't mention a broken bottle, so I strongly suspect that this is a case of leakage under the cap. That is not ever the carrier's fault. However, even if the bottle broke, it still might be blamed on poor packing. Properly packed liquids DO NOT LEAK in transit. That might be the very definition of properly packed liquids.