Reviews are usually of new products, and this issue wouldn’t surface until the unit has had substantial use. There are plenty of forum discussions by people having the same issue, in many cases after only a year. Can’t see spending another $200 for a product that is defectively designed, and that the company won’t stand behind or offer a reasonable fix. The white plastic part would be easy to replace and cost very little to produce, but they don’t offer that. In my opinion, a GPS should last a good 10 years or longer.