Originally Posted by
MSchott
Here's a follow up. I took my bike back to the LBS yesterday and they replaced the chain at no charge. They even refunded me the installation charge for the first chain, the one that broke. I asked what they found with the old chain (which I retrieved on Sunday) and they said they should not have installed a 9 speed chain on an 8 speed drivetrain. I'm no expert but from what I've read that shouldn't matter. It's moot anyway. The new chain is an SRAM PC850 8 speed chain.
Probably doesn't matter that it was a 9sp chain but they may be looking at liability issues if it could be shown that it wasn't the mfr. recommended chain and somebody got hurt. Could be other reasons such as they goofed the installation or who knows??? But, in any case they corrected the problem as well as refunded the labor so good on them for that and good customer service IMO.