hey thanks for the heads up, I was going to order a part from them last week, but something bothered me about the answers to the questions I asked. Nothing I could put a finger on, but anyway I went and pricematched my item to jenson, never had a problem with them, so maybe I am glad I didn't order from them.sorry to hear about the troubles, it really puts a damper on the day when you have to deal with companies who end not honoring their policies