Just thought I'd share this with you all. If this'll stop even one person from ordering from them, then it was worth posting:

"You guys are unbelievable!
You refunded me the cost of the scratched up OEM fork which Ryan assured me was brand new, before I placed the order, but you didn’t refund me the cost of return shipping?! Bill said shipping cost would definitely be refunded when I called for return authorization number!
I don’t know what I was thinking placing another order with you after I purchased a 05 Fox Vanilla fork about a year ago, which came shipped in a home-made cardboard box and had brake bosses (only OEM 05’s came with brake bosses). You admitted that the fork was OEM when I confronted you and told me that you just wanted to pass on the best deals to your customers (yeah right!!) and I let it go. OEM is absolutely fine, if you’re upfront about it, but you NEVER tell customers what they’re getting, in advance!
I also don’t know what I was thinking when I placed another order with you after I purchased a Ventana Pantera frame from you, which had a misaligned rear end and you wanted to charge me 15% restocking fee when I returned it! Luckily my credit card company stood by me and I was able to get my money back.
I really should have learned my lesson much sooner… oh well.
Needless to say, I will never order anything from you ever again. I’ve ordered thousands of dollars worth of bike parts from you in the past, but you don’t seem to care whatsoever about your loyal customers. Not one of your employees apologized to me even once, when I had to call and request return authorization numbers for YOUR screw-ups. That’s just sad.
I sincerely hope that I somehow just had very bad luck dealing with you and that the rest of your customers will enjoy better service and honest business practices. As for me, I’m not willing to take another chance."

Um...OK.

It took you 3 bad experiences before deciding not to order from them again? Fool me once...

I 2nd the motion. I & a couple of relatives have also ordered thousands of $$$ of equipment from them.They (slimey weasels,especially Allen) have been cut out like a cancerous tumor.

hey thanks for the heads up, I was going to order a part from them last week, but something bothered me about the answers to the questions I asked. Nothing I could put a finger on, but anyway I went and pricematched my item to jenson, never had a problem with them, so maybe I am glad I didn't order from them.sorry to hear about the troubles, it really puts a damper on the day when you have to deal with companies who end not honoring their policies

fool me 7 times, shame on you. fool me 8 or more times, shame on me.

I have a mail order (money order) out with them right now. I've sent them two emails and they still haven't mailed me back concerning my order status.

I'm going to have to call them today and tell them they need to give me a status or I'll go and get the money order cancelled.

Anyone have any experience with BeyondBikes.com? They were the other vendor that had the obscure equipment I am after.

BTW, I'll post a follow up if CambriaBike.com comes through. But I really don't think they should ignore email. If it's on back order, that's fine just tell me.

Eagerly awaiting my order as I cannot get my Nokian tires off my Rynolite rims until I get those Soma steel core levers.

Never had any problems with them.....but I only every ordered tires

Two years ago they took three weeks to deliver a front THE mtb fender.

Please note: Two years ago. That was my first and last dealing with them.

Hey man, this dude is right. Cambriabike royally sucks the big one.

Let's start an e-mail blitz campaign, A couple hundred ought to do it.

I've ordered from them about 3 times now. I live in Hong Kong and shipping has been quick and all products delivered as advertised. Though I have yet to really test their customer service.

I emailed them once and got no response. That was enough to declare them uncool.