Originally Posted by
79pmooney
Kryptonite is based in Massachusetts (3 miles from where I grew up). That area has been hit VERY hard by COVID. My dealing with Kryptonite in the past (for issues just like yours) have been prompt and a pleasure. I wouldn't judge them by what you are seeing now. I have two siblings in the area now. It's almost a war zone.
Ben
No, I don't have any bad feelings toward Kryptonite. I lost my keys at a particularly bad time, so I was prepared to be patient. I'm glad it worked out.
The only keys now missing are for my Abus U-lock and my old Kryptonite U-lock that I purchased in the 1980s. Since those two were not locking my bike, I no longer need to use them.