Originally Posted by
surak
Wouldn't you know it, decisions about whether to spend $250+ to replace a defective Garmin head unit often comes with some investigation. The Internet happens to be seeded by those who've had to do the same thing.
I had to check that the Wahoo devices users FB group actually covered the Elemnt, because there are so few complaints about the Elemnt compared to every other product that every product group I joined has. In that case, I'd really have to go looking hard to find a trend opposite to the one that's pretty obvious.
You don't think that replacing a defective unit would lead to a position of bias looking to be confirmed? Cyclists should understand confirmation bias, because BMW drivers are *******s, amiright?
As far as online chatter, have you looked at how the volume of complaints might reflect market share? Have you also considered that Garmin has forums where it's convenient and sensible for people to congregate and kvetch? Did you look at the number of unique kvetchers for both?