I bought a high end bike from them last year and was very pleased. I will definitely buy from TPC again once used bike prices become more sane again. Before buying, I sent them an email with some additional questions and they replied immediately with detailed information that answered my questions and they provided more pictures on demand. This was top quality service, it's clear that they are bike experts and used to dealing with (annoying, know-it-all) enthusiast customers like me. The measurements on the bike (which was a custom frame) were very accurate and the condition of the bike was better than described when it arrived. The bike was very well packaged and it came out of the box essentially ready to ride. You pay a premium to buy from TPC vs. going with Ebay or Craigslist, but the service and reliability they offer are easily worth it. Look no further, IMO.