The Pro’s Closet feedback
#76
About Us | The Pro's Closet (theproscloset.com)
#77
Senior Member

Joined: Jul 2009
Posts: 8,299
Likes: 11,391
Bikes: Colnago, Van Dessel, Factor, Cervelo, Ritchey
I'm not questioning the legitimacy of the listings. I'm questioning why it would make sense for TPC to be selling new inventory at MSRP, which seems like a major deviation from their business model.
About Us | The Pro's Closet (theproscloset.com)
About Us | The Pro's Closet (theproscloset.com)
#79
"Most cyclists don’t get a different bike year after year. That used to be a luxury reserved for the super-rich or sponsored pro riders." It seems like a contradiction to have this statement on a website that is also selling brand new $9000+ bikes from companies like Mosaic, Orbea, Yeti, etc. and no longer seems to sell any used products beyond complete bikes and a few wheelsets. If you want a used power meter or anything else, you're back to eBay I guess.
#80
Senior Member

Joined: Jul 2009
Posts: 8,299
Likes: 11,391
Bikes: Colnago, Van Dessel, Factor, Cervelo, Ritchey
... beyond that simplistic/cynical statement TPC has built their business around the idea that buying used products is better than new. They have a whole section on their website that details the benefits. It's cheaper for consumers, they inspect all the stuff so it's still great, they'll buy it back so you can trade in every year and always be riding a different bike, etc. They even mention how they evolved from eBay and now provide a better alternative.
I have purchased several new items from TPC over the years. The last time I was in their place (before the move to their present location) they had a couple of brand new Yeti MTB on proud display inside the front entrance. There's no seismic shift here.
#82
https://www.theproscloset.com/produc...bike-2013-52cm
It shows as sold.
I wonder if someone actually paid $2600 for a 10 year old bike with Ultegra 6700, or if they lowered the price?
#83
Newbie
Joined: Mar 2022
Posts: 59
Likes: 30
#84
Junior Member
Joined: Jul 2017
Posts: 185
Likes: 23
I've been looking at TPC bikes, but every CF bike that I think is a good deal seems to have in the fine print:
"The XYZ (drive side seatstay, as one example) was professionally repaired by Broken Carbon in Boulder, CO, and that repair comes with their 5-year limited warranty"
How good are repairs like this? The ones without repairs seem no different than buying new. It's only the repaired ons that seem to offer significant savings to make it worth buying used.
"The XYZ (drive side seatstay, as one example) was professionally repaired by Broken Carbon in Boulder, CO, and that repair comes with their 5-year limited warranty"
How good are repairs like this? The ones without repairs seem no different than buying new. It's only the repaired ons that seem to offer significant savings to make it worth buying used.
#85
New here




Joined: Jul 2020
Posts: 15,572
Likes: 8,615
From: Tejas
I've been looking at TPC bikes, but every CF bike that I think is a good deal seems to have in the fine print:
"The XYZ (drive side seatstay, as one example) was professionally repaired by Broken Carbon in Boulder, CO, and that repair comes with their 5-year limited warranty"
How good are repairs like this? The ones without repairs seem no different than buying new. It's only the repaired ons that seem to offer significant savings to make it worth buying used.
"The XYZ (drive side seatstay, as one example) was professionally repaired by Broken Carbon in Boulder, CO, and that repair comes with their 5-year limited warranty"
How good are repairs like this? The ones without repairs seem no different than buying new. It's only the repaired ons that seem to offer significant savings to make it worth buying used.
Pro's Closet prices are higher than "market."
#86
I've been looking at TPC bikes, but every CF bike that I think is a good deal seems to have in the fine print:
"The XYZ (drive side seatstay, as one example) was professionally repaired by Broken Carbon in Boulder, CO, and that repair comes with their 5-year limited warranty"
How good are repairs like this? The ones without repairs seem no different than buying new. It's only the repaired ons that seem to offer significant savings to make it worth buying used.
"The XYZ (drive side seatstay, as one example) was professionally repaired by Broken Carbon in Boulder, CO, and that repair comes with their 5-year limited warranty"
How good are repairs like this? The ones without repairs seem no different than buying new. It's only the repaired ons that seem to offer significant savings to make it worth buying used.
#87
I have defended TPC's pricing in the past, when inventory was scarce it seemed more justifiable to pay inflated prices, but given the current climate and inventory levels at local shops it seems ridiculous to me now.
Example:
A shop near me is selling brand new Trek Domane SL6's with 11sp Ultegra mechanical for $3400:
Trek Domane SL 6 Gen 3 - Village Cycle Center | Chicago, IL
TPC has a used 2021 Trek Domane SL6 (11sp mechanical Ultegra) that has some significant scrapes/scratches for $3250:
Trek Domane SL 6 Road Bike - 2021, 54cm | Weight, Price, Specs, Geometry, Size Guide | The Pro's Closet (theproscloset.com)
LBS has Emonda SL5's for $2599:
Trek Emonda SL 5 - Village Cycle Center | Chicago, IL
TPC has a 2022 Emonda SL5 with light scratches: $2599 (same price as new?)
Trek Émonda SL 5 Road Bike - 2022, 54cm | Weight, Price, Specs, Geometry, Size Guide | The Pro's Closet (theproscloset.com)
I'm sure I could find similar comparisons across other brands. Bikes are available again and being discounted by many shops at the moment. If you're looking for deals, start with your local shop.
Example:
A shop near me is selling brand new Trek Domane SL6's with 11sp Ultegra mechanical for $3400:
Trek Domane SL 6 Gen 3 - Village Cycle Center | Chicago, IL
TPC has a used 2021 Trek Domane SL6 (11sp mechanical Ultegra) that has some significant scrapes/scratches for $3250:
Trek Domane SL 6 Road Bike - 2021, 54cm | Weight, Price, Specs, Geometry, Size Guide | The Pro's Closet (theproscloset.com)
LBS has Emonda SL5's for $2599:
Trek Emonda SL 5 - Village Cycle Center | Chicago, IL
TPC has a 2022 Emonda SL5 with light scratches: $2599 (same price as new?)
Trek Émonda SL 5 Road Bike - 2022, 54cm | Weight, Price, Specs, Geometry, Size Guide | The Pro's Closet (theproscloset.com)
I'm sure I could find similar comparisons across other brands. Bikes are available again and being discounted by many shops at the moment. If you're looking for deals, start with your local shop.
#88
Habitual User



Joined: Jan 2020
Posts: 9,928
Likes: 10,767
From: Altadena, CA
Bikes: 2025 Ritte Esprit, 2023 Niner RLT 9 RDO, 2022 Trek Supercaliber
I have defended TPC's pricing in the past, when inventory was scarce it seemed more justifiable to pay inflated prices, but given the current climate and inventory levels at local shops it seems ridiculous to me now.
Example:
A shop near me is selling brand new Trek Domane SL6's with 11sp Ultegra mechanical for $3400:
Trek Domane SL 6 Gen 3 - Village Cycle Center | Chicago, IL
TPC has a used 2021 Trek Domane SL6 (11sp mechanical Ultegra) that has some significant scrapes/scratches for $3250:
Trek Domane SL 6 Road Bike - 2021, 54cm | Weight, Price, Specs, Geometry, Size Guide | The Pro's Closet (theproscloset.com)
LBS has Emonda SL5's for $2599:
Trek Emonda SL 5 - Village Cycle Center | Chicago, IL
TPC has a 2022 Emonda SL5 with light scratches: $2599 (same price as new?)
Trek Émonda SL 5 Road Bike - 2022, 54cm | Weight, Price, Specs, Geometry, Size Guide | The Pro's Closet (theproscloset.com)
I'm sure I could find similar comparisons across other brands. Bikes are available again and being discounted by many shops at the moment. If you're looking for deals, start with your local shop.
Example:
A shop near me is selling brand new Trek Domane SL6's with 11sp Ultegra mechanical for $3400:
Trek Domane SL 6 Gen 3 - Village Cycle Center | Chicago, IL
TPC has a used 2021 Trek Domane SL6 (11sp mechanical Ultegra) that has some significant scrapes/scratches for $3250:
Trek Domane SL 6 Road Bike - 2021, 54cm | Weight, Price, Specs, Geometry, Size Guide | The Pro's Closet (theproscloset.com)
LBS has Emonda SL5's for $2599:
Trek Emonda SL 5 - Village Cycle Center | Chicago, IL
TPC has a 2022 Emonda SL5 with light scratches: $2599 (same price as new?)
Trek Émonda SL 5 Road Bike - 2022, 54cm | Weight, Price, Specs, Geometry, Size Guide | The Pro's Closet (theproscloset.com)
I'm sure I could find similar comparisons across other brands. Bikes are available again and being discounted by many shops at the moment. If you're looking for deals, start with your local shop.
__________________
RIP 01/08/25...2022 Trek Supercaliber, 2018 Storck Fascenario.3 Platinum, 2018 Trek Procaliber SL Singlespeed, 2017 Bear BR1, 2003 Time VX Special Pro, 2001 Colnago VIP, 1999 Trek 9900 singlespeed, 1977 Nishiki ONP
RIP 01/08/25...2022 Trek Supercaliber, 2018 Storck Fascenario.3 Platinum, 2018 Trek Procaliber SL Singlespeed, 2017 Bear BR1, 2003 Time VX Special Pro, 2001 Colnago VIP, 1999 Trek 9900 singlespeed, 1977 Nishiki ONP
#89
New here




Joined: Jul 2020
Posts: 15,572
Likes: 8,615
From: Tejas
#90
Habitual User



Joined: Jan 2020
Posts: 9,928
Likes: 10,767
From: Altadena, CA
Bikes: 2025 Ritte Esprit, 2023 Niner RLT 9 RDO, 2022 Trek Supercaliber
Valid point, but I have doubts that is a sustainable business plan for selling bikes. Other things, however, rely on that plan.
__________________
RIP 01/08/25...2022 Trek Supercaliber, 2018 Storck Fascenario.3 Platinum, 2018 Trek Procaliber SL Singlespeed, 2017 Bear BR1, 2003 Time VX Special Pro, 2001 Colnago VIP, 1999 Trek 9900 singlespeed, 1977 Nishiki ONP
RIP 01/08/25...2022 Trek Supercaliber, 2018 Storck Fascenario.3 Platinum, 2018 Trek Procaliber SL Singlespeed, 2017 Bear BR1, 2003 Time VX Special Pro, 2001 Colnago VIP, 1999 Trek 9900 singlespeed, 1977 Nishiki ONP
#92
Habitual User



Joined: Jan 2020
Posts: 9,928
Likes: 10,767
From: Altadena, CA
Bikes: 2025 Ritte Esprit, 2023 Niner RLT 9 RDO, 2022 Trek Supercaliber
__________________
RIP 01/08/25...2022 Trek Supercaliber, 2018 Storck Fascenario.3 Platinum, 2018 Trek Procaliber SL Singlespeed, 2017 Bear BR1, 2003 Time VX Special Pro, 2001 Colnago VIP, 1999 Trek 9900 singlespeed, 1977 Nishiki ONP
RIP 01/08/25...2022 Trek Supercaliber, 2018 Storck Fascenario.3 Platinum, 2018 Trek Procaliber SL Singlespeed, 2017 Bear BR1, 2003 Time VX Special Pro, 2001 Colnago VIP, 1999 Trek 9900 singlespeed, 1977 Nishiki ONP
#93
Full Member

Joined: Jun 2015
Posts: 213
Likes: 194
From: Providence
Bikes: FX Sport 4 Carbon, Nishiki Hybrid (1x9 mod), Raleigh Sport Comfort
Strange purchase with TPC
They had the Edge 840 in stock, so I ordered one using Rainmakers coupon. After two days of FedEx screwing ups, Mathew at TPC was able to change it to a "hold for pickup". With the box now in hand, I saw that it was already opened. The plastic charging door was also sketchy, and looked as though it would pop open on the first bump. I did not bother to plug it in or turn it on as this was unacceptable.
The RMA and refund were painless, yet no apology or otherwise accepting responsibility for this. Nothing.
Wouldn't you also expect something there?
The RMA and refund were painless, yet no apology or otherwise accepting responsibility for this. Nothing.
Wouldn't you also expect something there?
#94
Senior Member

Joined: Jul 2009
Posts: 8,299
Likes: 11,391
Bikes: Colnago, Van Dessel, Factor, Cervelo, Ritchey
They had the Edge 840 in stock, so I ordered one using Rainmakers coupon. After two days of FedEx screwing ups, Mathew at TPC was able to change it to a "hold for pickup". With the box now in hand, I saw that it was already opened. The plastic charging door was also sketchy, and looked as though it would pop open on the first bump. I did not bother to plug it in or turn it on as this was unacceptable.
The RMA and refund were painless, yet no apology or otherwise accepting responsibility for this. Nothing.
Wouldn't you also expect something there?
The RMA and refund were painless, yet no apology or otherwise accepting responsibility for this. Nothing.
Wouldn't you also expect something there?
#95
Full Member

Joined: Jun 2015
Posts: 213
Likes: 194
From: Providence
Bikes: FX Sport 4 Carbon, Nishiki Hybrid (1x9 mod), Raleigh Sport Comfort
If they choose to break the factory seal in order to play with something in the office,
they certainly cannot sell it out as new. This should be "open box".
#96
Senior Member

Joined: Jul 2009
Posts: 8,299
Likes: 11,391
Bikes: Colnago, Van Dessel, Factor, Cervelo, Ritchey
#97
Senior Member

Joined: Jul 2006
Posts: 9,158
Likes: 1,743
From: Lebanon (Liberty Hill), CT
Bikes: Canyon Aeroad, CAAD 12, MASI Gran Criterium S, Colnago World Cup CX, Guru steel & Guru Photon
FWIW I bought a 2016 GURU Photon from TPC. It came with ultra light Maavic wheels (1295 g), Dura Ace 11-sp mechanical and weighed 14lb 8 oz w/o pedals. The bike is amazing and cost me $2000.
#98
Senior Member

Joined: Apr 2007
Posts: 1,194
Likes: 132
From: Durham, NC 27705 USA
Bikes: '18 S-Works Tarmac (white letters), '18 S-Works Tarmac (black letters), '22 Allez Elite, '16 Emonda SL, '12 SS Evo HiMod team, '12 SS Evo HiMod 2, '03 fuel100, '14 adventure3, '19 BMC TeamMachine SLR01
#99
Senior Member

Joined: Feb 2014
Posts: 802
Likes: 317
From: Westchester, NY
Bikes: Cannondale SuperSix EVO Hi-Mod 2, Specialized Tarmac SL8 Fact 10r, XDS RS5
They are probably the best known for documenting any kind of defect or damage to the bike. I have had some friends buy bikes off TPC and on the photos they should minor damaged and when they got the bike they couldn't even find or notice some of the cosmetic issues. The return policy is also very good
My big issue with them is that they are like Carvana or Carmax where you clearly are paying more than you would if you went private sale, with the caveat you still don't get any kind of warranty.
My big issue with them is that they are like Carvana or Carmax where you clearly are paying more than you would if you went private sale, with the caveat you still don't get any kind of warranty.




