If you cannot get Bikesdirect to replace your wheel then just rebuild the one you have. I use Machine Built wheel sets so when I get them I just loosen everything up and then True & Tune the wheel. I have learned to do this the hard way. But, its not that hard. Having someone else rebuild a wheel can be expensive. 100 USD plus. You can do it yourself.
6.00 - Spoke Wrench
20.00 - Spoke Tension Meter
0.00 - Card Board Dish Tool:
https://www.roadbikereview.com/threa...for-ya.355398/
18.00 - 20 New Sapim J bend 14ga Spokes:
https://www.bikehubstore.com/category-s/350.htm
Youtubes Abound on the process.
Also, if Bikesdirect does send you a new wheel and lets you keep the old one great. Rebuild it and have a spare! What else do you have to do on the soon to come cold Jersey evening then to bring your wheel in ta the kitchen and give it a build. Fun, Fun, FUN...