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Old 03-28-06, 05:14 PM
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Daily Commute
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Join Date: Jan 2004
Location: Columbus, Ohio
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Bikes: Surly Cross-Check; hard tail MTB

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Cygolite POS/Bad Customer Service

My Cygolite HID died after les than 18 months of use. I know the battery is charged. When I turn the light on, it fizzles for about a second, then goes out. I called Cygolite. The rep said it would cost $50 to fix. I thought that sounded fair.

Oops. The rep said he had mistook my voice for a dealer. The price went up to $100. Then he said it could be $200 if it also needed the ballast replaced.

I would never pay $200 for a used HID. I'm wondering if I should even pay $100 for a used HID. I'll have to think about that.

Other than do-it-yourself, does anyone have information on what's the most cost-effective (or least cost-ineffective) HID out there? What about do-it-yourself HID lamps that will attach to my perfectly fine 12 volt 4.5AH NiMH Cygolite battery?

This is sad. I really loved the light.

Last edited by Daily Commute; 03-28-06 at 05:36 PM.
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