Go Back  Bike Forums > Bike Forums > Commuting
Reload this Page >

Cygolite POS/Bad Customer Service

Notices
Commuting Bicycle commuting is easier than you think, before you know it, you'll be hooked. Learn the tips, hints, equipment, safety requirements for safely riding your bike to work.

Cygolite POS/Bad Customer Service

Old 03-28-06, 05:14 PM
  #1  
Daily Commute
Ride the Road
Thread Starter
 
Daily Commute's Avatar
 
Join Date: Jan 2004
Location: Columbus, Ohio
Posts: 4,059

Bikes: Surly Cross-Check; hard tail MTB

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Likes: 0
Liked 3 Times in 2 Posts
Cygolite POS/Bad Customer Service

My Cygolite HID died after les than 18 months of use. I know the battery is charged. When I turn the light on, it fizzles for about a second, then goes out. I called Cygolite. The rep said it would cost $50 to fix. I thought that sounded fair.

Oops. The rep said he had mistook my voice for a dealer. The price went up to $100. Then he said it could be $200 if it also needed the ballast replaced.

I would never pay $200 for a used HID. I'm wondering if I should even pay $100 for a used HID. I'll have to think about that.

Other than do-it-yourself, does anyone have information on what's the most cost-effective (or least cost-ineffective) HID out there? What about do-it-yourself HID lamps that will attach to my perfectly fine 12 volt 4.5AH NiMH Cygolite battery?

This is sad. I really loved the light.

Last edited by Daily Commute; 03-28-06 at 05:36 PM.
Daily Commute is offline  
Old 03-28-06, 06:15 PM
  #2  
caloso
Senior Member
 
caloso's Avatar
 
Join Date: Jul 2002
Location: Sacramento, California, USA
Posts: 40,201

Bikes: Ridley Excalibur, Gazelle Champion Mondial, On-One Pompino, Specialized Rock Hopper

Mentioned: 66 Post(s)
Tagged: 0 Thread(s)
Quoted: 2674 Post(s)
Liked 2,276 Times in 1,070 Posts
You might just have a bad switch in the light body and there's no way that should cost more than a couple of bucks.
caloso is offline  
Old 03-28-06, 07:37 PM
  #3  
Daily Commute
Ride the Road
Thread Starter
 
Daily Commute's Avatar
 
Join Date: Jan 2004
Location: Columbus, Ohio
Posts: 4,059

Bikes: Surly Cross-Check; hard tail MTB

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Likes: 0
Liked 3 Times in 2 Posts
Originally Posted by caloso
You might just have a bad switch in the light body and there's no way that should cost more than a couple of bucks.
It looks like my only option is to send it to Cygolite and ask for a quote.
Daily Commute is offline  
Old 03-28-06, 07:38 PM
  #4  
robtown
Muscle bike design spec
 
robtown's Avatar
 
Join Date: Oct 2004
Location: Sterling VA
Posts: 3,688

Bikes: 70 Atala Record Proffesional, 00 Lemond, 08 Kestrel Evoke, 96 Colnago Master Olympic, 01 Colnago Ovalmaster, 76 Raleigh Gran Sport, 03 Fuji World, 86 Paramount, 90 Miyata CF, 09 Ritchey Breakaway CX, Bianchi Trofeo, 12 OutRiderUSA HyperLite

Mentioned: 1 Post(s)
Tagged: 1 Thread(s)
Quoted: 3 Post(s)
Likes: 0
Liked 1 Time in 1 Post
Originally Posted by Daily Commute

Other than do-it-yourself, does anyone have information on what's the most cost-effective (or least cost-ineffective) HID out there? What about do-it-yourself HID lamps that will attach to my perfectly fine 12 volt 4.5AH NiMH Cygolite battery?.
Batteryspace.com has a HID housing and bulb unit for about $110 https://www.batteryspace.com/index.as...OD&ProdID=1393
I cannot speak for the quality.
robtown is offline  
Old 03-29-06, 03:53 AM
  #5  
Daily Commute
Ride the Road
Thread Starter
 
Daily Commute's Avatar
 
Join Date: Jan 2004
Location: Columbus, Ohio
Posts: 4,059

Bikes: Surly Cross-Check; hard tail MTB

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Likes: 0
Liked 3 Times in 2 Posts
Thanks. My plan is to send it back to Cygolite. If they can fix it for $100 or less, fine. If not, I'll keep an eye on HID prices over the summer. The Batteryspace.com lights look like a good value. You can get a much better light for the same price as the name brand lights, and it looks like replacement parts are cheaper, too.

This wasn't the first time I was disappointed with Cygolite service. A small rubber gasket ripped a few months ago (the one on the light through which the cord from the battery plugs into the light). I called them, they said they's mail me another one. That sounded good. two weeks later, I called back. They had no record of my previous call. I received the gasket about a week later.
Daily Commute is offline  
Old 03-29-06, 07:30 AM
  #6  
ItsJustMe
Se˝ior Member
 
ItsJustMe's Avatar
 
Join Date: Sep 2005
Location: Michigan
Posts: 13,749

Bikes: Windsor Fens, Giant Seek 0 (2014, Alfine 8 + discs)

Mentioned: 13 Post(s)
Tagged: 0 Thread(s)
Quoted: 446 Post(s)
Likes: 0
Liked 8 Times in 7 Posts
Originally Posted by robtown
Batteryspace.com has a HID housing and bulb unit for about $110 https://www.batteryspace.com/index.as...OD&ProdID=1393
I cannot speak for the quality.
I can. They are fine. I used mine all winter, every day, in conditions down to -5*F and had no problems. It doesn't flicker noticeably even on washboarded gravel, and has never gone out on me. It's a touch heavy since it's chromed brass, intended for ORV use, but when I say "heavy" I mean it weighs perhaps an ounce more than a plastic enclosure would (but it's probably that much tougher - I think it would probably be OK if it got run over by a car).

It's pretty sad that you can buy the housing, light, and ballast unit for $110 from TrailTech/BatterySpace, but Cygolite charges users $200 to replace just the bulb and ballast. Especially since, as far as I can tell, the bulbs are all made by the same manufacturer, and the ballasts are all very similar if not identical.
ItsJustMe is offline  
Old 03-29-06, 07:32 AM
  #7  
ItsJustMe
Se˝ior Member
 
ItsJustMe's Avatar
 
Join Date: Sep 2005
Location: Michigan
Posts: 13,749

Bikes: Windsor Fens, Giant Seek 0 (2014, Alfine 8 + discs)

Mentioned: 13 Post(s)
Tagged: 0 Thread(s)
Quoted: 446 Post(s)
Likes: 0
Liked 8 Times in 7 Posts
BTW, here are some pictures of my Trail-Tech HID and the rest of my setup (including BatterySpace 4.5 AH 14.4v NiMH battery)
https://www.hauntedfrog.com/gallery2/...g2_itemId=2701

NOTE: the rather complex bit, the voltage regulator, is only necessary because my battery is 14.4v, which is over spec for the HID. If used with a 12V pack, no regulator would be necessary since such a pack will put out a max of about 13.8V and the HID is rated to 14.8v. My 14.4v puts out nearly 16V for over an hour when freshly charged, so the regulator is necessary.
ItsJustMe is offline  

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off


Thread Tools
Search this Thread

Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service - Do Not Sell My Personal Information -

Copyright ę 2021 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.