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Old 07-28-25 | 09:09 PM
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msalvetti
Senior Member
 
Joined: Aug 2021
Posts: 831
Likes: 2,222
From: Boston, MA

Bikes: 2021 Trek FX Sport 4, ~1996 Mongoose Crossway 4.50

Shoutout to Cygolite

Just wanted to give Cygolite some praise. I've had a Metro 800 headlight for about three years. This weekend on a ride the cap for the charging port on the back disappeared.

This morning I emailed customer service to find out if replacements were available. Within 4 hours they emailed me back, asked for a photo of the back of the light, and they are mailing me a replacement.

This wasn't a huge deal but I really appreciate the fast response and the gesture of a free replacement.

Mark
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