Shoutout to Cygolite
07-28-25 | 09:09 PM
#1
Thread Starter
Senior Member
Joined: Aug 2021
Posts: 830
Likes: 2,221
From: Boston, MA
Bikes: 2021 Trek FX Sport 4, ~1996 Mongoose Crossway 4.50
Shoutout to Cygolite
Just wanted to give Cygolite some praise. I've had a Metro 800 headlight for about three years. This weekend on a ride the cap for the charging port on the back disappeared.
This morning I emailed customer service to find out if replacements were available. Within 4 hours they emailed me back, asked for a photo of the back of the light, and they are mailing me a replacement.
This wasn't a huge deal but I really appreciate the fast response and the gesture of a free replacement.
Mark
This morning I emailed customer service to find out if replacements were available. Within 4 hours they emailed me back, asked for a photo of the back of the light, and they are mailing me a replacement.
This wasn't a huge deal but I really appreciate the fast response and the gesture of a free replacement.
Mark
07-29-25 | 03:22 PM
#3
aka Tom Reingold
Joined: Jan 2009
Posts: 44,338
Likes: 6,637
From: New York, NY, and High Falls, NY, USA
Bikes: 1962 Rudge Sports, 1971 Raleigh Super Course, 1971 Raleigh Pro Track, 1974 Raleigh International, 1975 Viscount Fixie, 1982 McLean, 1996 Lemond (Ti), 2002 Burley Zydeco tandem
I have also had service from Cygolite where they went beyond what they promised. They earned my loyalty.
__________________
Tom Reingold, tom@noglider.com
New York City and High Falls, NY
Blogs: The Experienced Cyclist; noglider's ride blog
“When man invented the bicycle he reached the peak of his attainments.” — Elizabeth West, US author
Please email me rather than PM'ing me. Thanks.
Tom Reingold, tom@noglider.com
New York City and High Falls, NY
Blogs: The Experienced Cyclist; noglider's ride blog
“When man invented the bicycle he reached the peak of his attainments.” — Elizabeth West, US author
Please email me rather than PM'ing me. Thanks.
