On a Specialized Vita WSD hybrid, I was adjusting the gears and found that I couldn't get the front shifter to go to the big ring. It would shift from small to middle well enough, but when trying to go to the big ring the shifter wouldn't catch. I took the lid off and could see it didn't, but couldn't figure out what could be tightened. Is there some adjustment or lever that switches from 2 speed to 3 speed that needs to be set, or something to tighten? When I did it slowly it would catch but that was on stand and I can imagine that the rider would have trouble out on the road, and she's doing the NYC Century this coming weekend.