Bikeflights used to be very easy to deal with when it started out. Now that it has grown so big, not that much. I had to call twice (because of website issues) and speak to a woman who I believe is located in Germany. (I think she was using the fake name of "Patricia". I even got that European-sounding ring tone.) Not the first time I have had problems with their site. And since it switched from FedEx to UPS, the service has become slower.