After 18 years in Rhode Island, here are the two shops that have given consistent, good service:
In Providence, RI: The Hub located on Brooks Street:
www.thehubprovidence.com (Jack and Jesse used to run a shop in Woonsocket, RI)
other RI shop: Stedman's in Wakefield, RI
My Western Mass recommendation: Laughing Dog Cyclerly in Amherst, Mass.