Originally Posted by iamtim
Oh, don't get me wrong, I have no loss of love for Tony/IRO, and I really didn't expect this to turn in to an IRO vs. NYCBikes thread. I just ordered (and installed) a set of hubs, a cog, and a lockring from Tony, and the experience was stellar.
From the sounds of it, though, the only way I'd (now) consider an NYCBikes frame is if I went to their store in NYC and could check it out before purchase. I would have had no problem getting one over the 'net before this thread, so thanks to you all.
Since my chances of getting to NYC are just about nil, it looks like an NYCBikes frame is right out for me. When I seriously start looking at new frames, that is.
Thanks again.
there are a lot of people bashing NYC bikes' online and phone customer service, but i'd just like to take a moment to bash their in-store service as well. i've gone in there looking for a helmet, where i was informed in by Will a very pissy voice that they didn't carry helmets in adult sizes and what did i need one for anyway?
i went in on the day of the dumbo alleycat looking for a CO2 cartridge, or a minipump, either would do, and was told that they had neither. the customer service was so excellent that Will took time out of yelling at his wheelbuilding servants to inform me that i didn't need that stuff either and that i should just go ride. i took his advice and will never go back.