there are a lot of people bashing NYC bikes' online and phone customer service, but i'd just like to take a moment to bash their in-store service as well. i've gone in there looking for a helmet, where i was informed in by Will a very pissy voice that they didn't carry helmets in adult sizes and what did i need one for anyway?

i went in on the day of the dumbo alleycat looking for a CO2 cartridge, or a minipump, either would do, and was told that they had neither. the customer service was so excellent that Will took time out of yelling at his wheelbuilding servants to inform me that i didn't need that stuff either and that i should just go ride. i took his advice and will never go back.

How does this guy stay in business? How is it that he was in Bicycling mag a few issues back (which is what brought my attention their way) and Tony/IRO was not?

He should take his own advice and crack his skull open.

IM guessing he stays in business because he sells bikes to people that dont do much research and find out how much they suck before buying things from them. The outward appearance of the website and the bikes to an uninformed consumer is that they are pretty decent. I know personally i buy alot of stuff online sigh unseen with no idea of the customer service.

Which reminds me. IRO cycles needs a better website. I think with a little revamp he could sell alot more bikes. Alot of people base decisions on how good the companies website looks.

you have a point, but it cuts both ways. i'm more comfortable knowing that my money is going to quality stuff and towards the salary of a decent guy than going towards will's website designer (who may or may not be a decent guy). there are a lot of compromises that tony could make in the name of selling more bikes, but he seems to have figured out a pretty good formula. i don't know iro's sales numbers, but i suspect they're doing pretty well these days.

It only took 8 months to get my bike because he stopped building when his son passed away, then I has some knee problems, then, the 59 mark V we out of stock. I have been to his website so many time its crazy, but I have a bike that I love.

Im a graphic designer, I would make IRO a new website for free. Just because theyre awesome.

i did like your mickey on a track bike piece. believe it or not iro just recently redesigned their site (i couldn't tell much of a difference) but you could always offer. just remember that tony's a little busy these days with the baby an all. cheers.