We experienced poor service, and they undercharged us by about $200. So I have no idea how they stay open. And they got booted from their old location by whatshisname that opened 2wheelindustries. "Let's see, I'm renting space to a bike shop, and they're barely surviving. What to do? I know, kick them out and open my own shop!" Geniuses, all of them. I honestly don't know how Civic stays open. The only plus side, is that like visiting Maurice, you never have to wait in line.