Rob and Brett can't be bothered to hang a $10k Colnago in the store, knowing it's not going to sell. The guy at Civic keeps one on hand, just in case. Yeah, they may be big on Giant, but they race them too, which says a lot, and I've seen plenty of Hadley's customers pick up their $7k bikes before they're even paid for. Those guys build relationships, they don't just make the sale. I worked there for about 5 months, and can't really find a bad thing to say about them. Astute businessmen, and good to their employees as well as their customers. We were told to match the customer to the bike, there was never any pressure to make a sale. Yeah, you can complain about the prices, but the service is better than most. And if you go in and tell big Dave that I sent ya, he'll probably hook you up as best he can. They know some people aren't going to shop from based on price alone, and they're willing to try to win your business.