I've ordered once from Nashbar. Immediately after placing the order, I realized one of the tools I ordered was the wrong model #. I emailed them immediately, and got the baffling response back a couple of hours later that they had already shipped and could not change the order. I thought they must have the most efficient operation in the history of mankind. Of course a week and half later when the items still had not arrived, I was really irritated and decided not to order from them again.