Originally Posted by legalize_it
srsly- you suck. you have no idea how the bike biz is run. sometimes things are out of stock and you have to go through different distributers. sometimes it takes time, especially if what you want the the same rims that around 1000 other people simultaneously want also. you're so dam cool with your deepvs, you and about 15000 other people with the same rims. sounds like superspokes gave you accurate info pertaining to your order, but you had to go over their head and waste velocity's time also. customers like you annoy me. if you want instant gratification go to mcdonalds.
i call it like i see it. i order something, i expect it within a reasonable amount of time. specialty items from across the country? ten days, sure. if something is out of stock, can i get a notice about it? apparently not from superspokes. can i get a tracking number? nope. an order confirmation? nope. a real estimate of when i can expect things to even be in stock? if you guess "no" then you're right! if you bothered to actually read anything i put down you'd know that they told me days not weeks for the order to get in and that was a little easier than what i imaging pulling teeth with pliers would be like.
excuse me if i think waiting 6 weeks and not hearing a damned thing from superspokes, no responses to my emails, no responses to my phone calls; and THEN the guy has the gall to tell me that they respond to every email and phone call they get. who's wasting who's time now? if i wanted instant gratification i could have gone down to a lbs and paid almost twice as much and then paid to ship it myself.
i thought just maybe an online retailer might have better prices, and how convenient it would be to just have them pack it up and ship it to my builder. i guess that was too hard. you know what, you're absolutely right. how dare me for wanting something and hoping to get it in a reasonable amount of time. how dare me for going over some jerk's head that outright lied to me about how long it would take to get my order. you have my humblest apologies for being more resourceful in trying to see where the hell my money went and trying to talk to someone that might give me a little more information. i dunno about you, but i get nervous when a large chunk of my cash gets tied up and i have no idea what's going on with it. if a place can't be bothered to keep me informed about the status of my order they must not need my business, so i took it elsewhere.