Please contact me if your bicycle was injured while using a Thule bicycle carrying case (the kind you use to transport your bike on a plane). The first time I used the case the bike showed up with a cracked frame when it arrived. Instead of standing behind their product, Thule has tried to blame everyone but themselves.

Though they have no evidence whatsoever, they blamed the bicycle manufacturer (Wilier) for manufacturing a bicycle with a cracked frame, they blamed the airline (though there was no evidence of harm during transport), they blamed me for packing it incorrectly (even though I have witnesses who saw me follow the packing instructions step by step), they even blamed the bike shop who inspected the frame and told me that the frame was cracked. They refuse to acknowledge the simple truth that the bike case did not protect my bike from harm during normal transport.

I think this is pretty reprehensible conduct on their part. Given the nature of their groundless claims, I suspect that I am not the only one who has been treated this poorly by Thule. Thule tells me that they have never before had a single claim for damage like this.

Please let me know if you have had a similar damage while using a Thule bicycle transport case.

Thanks,

Mike M