OK, it may be a rant but they have screwed me out of over 1000.00 in points. I called several times to Customer service after talking to the local manager (who I believe saw the problem was on their side) and never get a call back from the supervisor (Sue) who is the only one who can make the necessary decisions.

Been shopping with these guys for YEARS. However, I would be willing not to go there again if this falls through without any care from them.

The Problem:
I had a membership which was to be renewed automaticaly - this is according to their records. I go to the local shop and every time I am told i have points building. They ask for my membership mumber and keep seeing me in the system with a membership number. Then later I fine out I am in the system twice so I ask for a consolidation of the 300+ points and 400+ points onto one acct. Next I am given one spot in the system and am advised I have no membership. it expired (remember it was on auto renewal) . I ask for the points back and a membership reinstatement. NO response from customer service calls or letters to Chapel Hill.

These guys do not seem to care. Oh, buy the way. As this is going on I am still buying. Did i just buy another membership, no. i was told to hold off for a decision from performance first. i would say i am closer to 1500.00 in points now.

Time to shop elsewhere.