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08-28-07 | 02:10 PM

#8

jjciiijs

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Joined: Mar 2007

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From: CO....Hetchins MO, Merlin XL, Trek, Klien, Specialized, Kestral, Bataglin, Guerciotti, Bianchi, Schwinn, Colnago Geo, Miele, Contini, Feggin, Cannondale, Lemond, Ciocc, Giant, Rossin

Bikes: Hetchins MO, Merlin XL, Trek, Klien, Specialized, Bataglin, Guerciotti, Bianchi, Schwinn C19, Colnago Geo, Miele, Contini, Feggin,Cannondale, Lemond,Ciocc, Giant, Rossin

Quote:

Originally Posted by Steve Hamlin

In my experience, they're a pretty good and honorable shop. . . My guess would be that you'll get satisfaction, but it'll take about 25% or 33% longer than you would wish for. . . (and corporations are "human beings," but that's a WHOLE other topic. . .).
Give 'em a chance and keep in mind that you're dealing with a really big company, so it will take longer than the local owner/operator shop. . .

NO LUCK.

I tried calling Customer Service and was told a sup has to deal with it. Sup would never call back. I was even given a name of a sup to direct comments to. NO call back.

I wrote to performance, complaint dept., no reply.
I wrote to the head man, no reply. Figured it was worth a try.

I can say for sure, I am done with them even if I have to pay more elsewhere. Good company they may have been, but I did not find that out now.

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