Originally Posted by
mrmw
I suggest that you detail your experience in a letter to the President of JensonUsa. Use no adjectives or adverbs to insure that the letter is devoid of attitude. Just the facts, Ma'm. Close the letter with the redress / cure you propose they provide. Thank them for their attention to this matter.
Send the letter by Priority mail (this will get it noticed, and its cheaper than overnite) addressed to the President.
^
+1.
For the better of all customers of Jenson USA, I would suggest that the OP do so, even if he does not intend to return the water bottle at this point. Make a stink, and have them either fire or straighten-up that individual.
-Kurt